Project Defined scope, delivered and handed over
Systems Integration
Architecture, design, deployment and integration of enterprise collaboration technology.
Strategic Technology Partner
Technology delivered. Continuity assured.
We design, integrate, manage and continuously improve enterprise collaboration and communication environments — through one accountable technology partnership.
01
Design
Requirements, architecture and room standards
02
Deliver
Supply, installation, commissioning and handover
03
Operate
Monitoring, support, escalation and reporting
04
Evolve
Estate reviews, refresh planning and optimisation
01 Business model
Three capabilities. One long-term partnership.
Enterprise technology is not only about installing systems. It is about ensuring that platforms, devices, environments and the people supporting them keep working together reliably over time.
Recurring Agreed service, running continuously
Managed Services
Structured support, monitoring, incident management, maintenance and service reporting.
Long-term Planned renewal over the operating life
Technology Lifecycle Partnership
Assessment, governance, optimisation and planned renewal throughout the operating life.
Project → Recurring service → Lifecycle partnership. Each is agreed on its own terms; a project does not carry a managed-services agreement unless one is contracted.
02 Capabilities
One partner. Complete collaboration environment.
From consulting and system design to integration, managed operations and lifecycle optimisation — designed to work as one environment.
- 01
Unified Communications
Teams, Zoom, Webex, Google Meet, enterprise voice and endpoints. - 02
Meeting & Collaboration Spaces
Focus rooms, meeting rooms, boardrooms, hybrid and training spaces. - 03
Control Rooms
Video walls, signal routing, AV-over-IP and operational environments. - 04
Digital Signage
Commercial displays, LED, wayfinding, content and device management. - 05
Managed Services
Support, monitoring, incident workflows, maintenance and reporting. - 06
Lifecycle & Optimisation
Standards, technology governance, refresh planning and continual improvement.
03 FortiqX Service Intelligence
Connecting technology, service operations and lifecycle management in one intelligent operational framework.
PhasedConnect combines specialist engineering and managed service operations with FortiqX Service Intelligence to deliver greater visibility, structured support and lifecycle management across enterprise technology environments.
Operational overview
Existing and planned rooms and systems, by location
- Operational
- Needs attention
- Maintenance scheduled
- Planned
Location A
Location B
Location C
Service activity
Recent
- Request raisedRoom B-04
- Maintenance scheduledLocation C
- Firmware review closedLocation A
Customers
Rooms and systems for each customer
- Customer OneRooms, signage and control-room systemsActive
- Customer TwoMeeting rooms and enterprise voiceActive
- Customer ThreeTraining spaces and captureActive
Locations
Sites and the spaces within them
| Location | Type | Spaces | Status |
|---|---|---|---|
| Location A | Headquarters | Meeting rooms, boardroom, signage | Operational |
| Location B | Regional office | Meeting rooms, training | Needs attention |
| Location C | Operations centre | Control room, video wall | Maintenance scheduled |
Rooms
Existing, planned and potential rooms
| Room | Type | Record | Status |
|---|---|---|---|
| A-01 | Boardroom | Existing | Operational |
| A-06 | Meeting room | Existing | Maintenance scheduled |
| B-04 | Meeting room | Existing | Needs attention |
| B-09 | Focus room | Planned | Planned |
| C-01 | Control room | Existing | Operational |
Systems
Special systems and their status
- Video wallLocation COperational
- Signage networkLocation AMaintenance scheduled
- Room booking panelsLocation BOperational
Incidents
Raising and tracking incidents
INC-0001
Camera framing not responding · Room B-04
- SignalReported from the room
- TriageCriticality and scope
- ActionL2, L3 or vendor
- ResolveFixed and confirmed
- LearnRecorded for the trend
Every incident follows the same five-step service methodology.
SLA
Tracking the levels agreed for the estate
Response
Agreed
Resolution
Agreed
Preventive maintenance
Planned
Reporting
Agreed
Service levels aligned with each customer’s requirements.
Reports
Operational and SLA reporting
- Operational reportIncidents, requests and maintenance
- Service level reportAgainst the agreed service levels
- Lifecycle reviewInput to the refresh roadmap
Integrations
Connected technologies, services and platforms
- Collaboration platformsRooms and devices on the customer’s platformConnected
- Device and room monitoringStatus sources for the estateConnected
- Data importExisting inventory brought in at the startConnected
Illustrative interface · sample content
FortiqX Service Intelligence
04 Technology Lifecycle
Design. Deliver. Operate. Evolve.
The same four phases apply whether the scope is four huddle rooms or an estate migration. What changes is the depth of each, not the sequence — and the partnership does not end when the third phase does.
Phase 01
Design
Requirements, architecture, technical standards and integration planning.
Room standards · UC architecture · AV design · network considerations · bill of materials
Phase 02
Deliver
Supply, installation, configuration, testing, commissioning and handover.
Procurement · installation · platform enrolment · integration · user handover
Phase 03
Operate
Monitoring, support, maintenance, escalation, reporting and service governance.
Support · monitoring · firmware governance · incident management · agreed service levels
Phase 04
Evolve
Estate reviews, refresh roadmap, standardisation, platform change and optimisation.
Estate assessment · refresh roadmap · standardisation · continuous optimisation
Evolve informs the next design — the cycle repeats over the operating life of the estate.
Secure Communications · FortiqX
When conventional unified communications isn’t enough.
For environments where communication must remain under organisational control, PhasedConnect integrates FortiqX Secure Communications — a separate company’s sovereign secure-communications product.
05 Partnership & contact
Built for joint delivery.
We collaborate with systems integrators, IT service providers and specialist technology companies to combine complementary capabilities, deliver complex projects and support customers across the region.
01
Joint project delivery
Complex projects delivered together, each partner bringing what they do best.
02
Complementary expertise
Collaboration, enterprise AV and control-room know-how alongside a partner’s own.
03
Managed services & lifecycle
Ongoing service and lifecycle expertise brought into a partner’s customer relationships.
Start with the environment you have.
Whether you need a new collaboration platform, a better-supported technology estate or a partner for a regional project, let’s discuss the next step.